Customer Service Standards

This may be more of an issue if, for example, you like to regularly check your balance. However, there have been numerous instances when individuals have opted for a great headline rate of interest on a credit card, but found a sequence of adminstration and service problems that have affected their experience with their credit card usage.

We know of people, for example, that have had delays with their balance transfer requests, others that have had to wait months for a new credit card to arrive, and of course, people that have been kept waiting on the end of a phone line for over an hour before someone in a call centre speaks to them.

You may therefore wish to consider the following customer service issues:

• Online Services - View your transactions and account details on the internet.

• Call Centres - Opening hours, call costs and service levels.

• Branch Support - Using a local branch to service your credit card.